Questions to Ask During a Tour

Tour Preparation Checklist

Touring senior living communities can be overwhelming. Use this guide to ensure you gather all the information you need.

Before the Tour

• Research the community online
• Check state inspection reports
• Read reviews from residents and families
• Prepare your list of questions
• Bring a notebook and camera (if allowed)

Questions About Care

• What levels of care do you provide?
• How do you assess each resident's needs?
• How often are care plans reviewed and updated?
• What is the staff-to-resident ratio during day/night?
• Are nurses on-site 24/7?
• How do you handle medical emergencies?
• Can residents keep their own doctors?

Questions About Staff

• What training do caregivers receive?
• What is your staff turnover rate?
• Are background checks performed on all employees?
• How long has the administrator been here?

Questions About Daily Life

• What does a typical day look like?
• What activities and programs are offered?
• Can residents personalize their rooms?
• What are the dining options and meal times?
• Can family join for meals?
• What transportation services are available?

Questions About Costs

• What is the base monthly rate?
• What services are included in the base rate?
• What costs extra?
• How often do rates increase?
• What is the payment policy?
• Do you accept long-term care insurance?
• What happens if a resident runs out of funds?

Questions About Move-In/Move-Out

• Is there a waiting list?
• What is the move-in process?
• Is there a trial period?
• Under what circumstances would a resident need to leave?
• What is the discharge policy?

Red Flags to Watch For

• Strong odors
• Residents sitting alone with nothing to do
• Staff seeming rushed or inattentive
• Reluctance to answer questions
• High staff turnover
• Poorly maintained grounds or common areas